Email Renewal Notifications

Last Update :  August 2026

Email Renewal Notifications

In addition to the printed notifications, email notifications can be sent as a batch using the "Batch Renewal Email Notifications" option, or they can be sent one at a time using "Send Renewal Email to Specific Member".

Link to renew
If you have a Merchant Account/PayPal account integrated; these notifications include a link to allow the member to pay their renewal dues online. 

Link to cancel (drop)
The notifications also include a link that allows the member to cancel (drop) their membership. If you would like to suppress this feature (forcing the member to contact you in order to drop), this can be turned off in MMS configuration.

Attached PDF
The pdf invoice document can optionally be attached to these emails (this is useful so that members can submit such a document to their employer, if their employer pays their dues).

Automatic Email Renewal Notifications

Even more convenient than the functions listed above, email renewal notifications can be sent automatically. Configurable via MMS Configuration, notifications can be sent every X number of days until the member renews or cancels (drops).  When enabled, notifications will begin to be sent to the member as soon as the invoice record has been posted in the system.

Since this feature is very powerful, and if not properly set-up can cause problems (sending out emails too early, too frequently, or too late), please contact us for assistance in order to set this feature up for you.

Open Detection of Email Renewal Notifications

To help determine if your members have opened their billing emails, you can enable open rate detection for them. In order to do this, you will need to make sure that you have the following:

1. You have a header image and border enabled in Broadcast Messaging.
2. You have the Renewal-Email Use Header/Border option checked in Billing Configuration.

From there, you can check the "Billing Email Open Rate Detection" box in the Billing Configuration. From then on, you will see the date when a member last opened their billing notification in the same places where you can see they were last sent it.

 Please note that the same caveats for Open Detection in Broadcast Messaging apply here: if the recipient has blocked images, their opening of the billing email might not register.