Ratings

April 25, 2023
The Rating Process

  1. A member uses the Engagement -> Vendor Ratings link to enter the member rating area. They will choose the member they want to rate and review from a dropdown list of eligible members.
  2. Once a member is selected, a star rating and comment box will appear. They can select a star rating from one to five, and enter their comments.
  3. Upon clicking submit, the score and comments will be placed in a Pending status, and an administrator will be notified by email. 
  4. An administrator receives the notification email and logs into the website. They access the Ratings admin area by going to Communication -> Ratings in the admin menu. 
  5. The administrator locates the Pending review in the Ratings table, and clicks on the magnifying glass icon to review it's content. They can then choose to Approve the rating. This sends a notification to the subject of the rating, informing them of the score and comments. The rating will also being to appear on any feeds that have been placed on the website.
  6. The subject of the rating can log in to the Member's Area, and go to the Engagement -> View My Ratings link to see the rating. They select the reviewer from a drop-down menu, which displays the score and comments, and a box in which they can submit a response.
  7. If they choose to submit a response, an administrator will be notified. 
  8. The administrator approves responses in the same way they approve ratings. When a response is approved, the original rater is sent an email containing the response. Unlike ratings, responses are not included on rating feeds.